Examples of how we have helped our clients achieve more:
The Client Voice
- Developed and conducted tailored client relationship reviews so that the business understood what their clients thought, using this insight to drive changes to strategy, business development, relationship management and service delivery.
- Created client satisfaction surveys to elevate the quality of client service delivery and optimise repeat mandates.
Strategy and change
- A long-term, regular advisory engagement with a boutique executive search firm, advising on strategic business issues, coaching its partners and shaping and driving its business development agenda.
- Engaged by a global executive search network, we reviewed selected businesses around the world, advising the board on the strengths and challenges of individual firms and the changes required to ensure long-term success.
- Developed a differentiated business strategy for a medium-sized search business leveraging its specific strengths, informed by our understanding of its business and market.
- Tasked to review the inhibitors to value creation and the strategies and tactics to overcome these and enhance profitability.
- Developed tailored, winning approaches to marketing, business development and key account management for boutique search firms.
- Analysed the reasons for the under-performance of individuals and teams within businesses and advised on the changes required to enhance performance.
- Created market-leading client collateral for a boutique executive search firm to win business and drive top quality delivery for clients.
- Developed and delivered capability building workshops to improve client service delivery.
- Coached and advised business leaders on strategy, tactics, people and operational issues – a constructive and critical friend to help maximise their performance and that of their business, and make change happen. We also coached other professionals who are not yet achieving their potential.
- Advised major law and accounting firms on the strategies, tactics and processes to achieve better outcomes from their lateral partner hiring programmes, enabling them to attract the best talent, optimise integration and retention.
- Created and delivered interactive workshops to help the senior leaders of a private equity firm develop their performance management capability.
- Designed and led an executive team away day, engaging participants in strategic choices and action planning.